Organization Support Implementation
Allows organizations to make informed decisions to design a future state operating model and implement a Service delivery Strategy for employees, tailored to their HCM, case management and knowledge management solutions.
Services We Offer:
With a strong emphasis on industry best practices and your organization's specific requirements, our aim is to assist you in crafting a tailored Operating Model that outlines the future role of HR and delineates the interplay among various facets of the HR organization.
Our commitment to your organization is to assist in the development of a robust HR service delivery model, centered around your preferred technological, case management, and knowledge management solutions. This process will aid in outlining the delivery of services across multiple channels to cater to HR's diverse customer base, encompassing crucial details such as intake methodologies, escalation protocols, and a comprehensive service catalog.
Our services are geared towards enabling you to approach HR technologies holistically, aligned with your targeted business outcomes. We offer our expertise in the areas of vendor selection and the design of both core and enabling technology solutions, including portals, case/knowledge management systems, telephony, and documentation management.
Service Rehearsal (SRT) is an opportunity for HR to practice delivering new services in a simulated production environment prior to day 1 with the goal of improving readiness for go-live. The objective is not to test just technology solutions, but prepare HRS for execution of their duties in the future state.
Our services encompass comprehensive hypercare support tailored to your governance and troubleshooting needs post-implementation. We are committed to providing ongoing assistance, troubleshooting, and sustainable solutions, along with continuous monitoring to ensure the enduring success and continual enhancement of your HR technology solutions. With our targeted support, continual education, and a forward-looking vision, we strive to optimize your HR technology for the long term
We meticulously outline your specific processes and technology configurations to develop thorough training materials, ensuring effective education for your employees. Our focus is on simplifying complex information, transforming it into engaging content that serves as a strong base for expediting the change process through effective messaging.